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Doctor and Patient

Basildon University Hospital completes its digital transformation for dermatology outpatient care

Learn how Open Medical and Basildon University Hospital worked together to reduce patient re-attendance to the hospital and unnecessary appointments, with 53% of remote referrals triaged straight to the appropriate procedure.



Social distancing, self-isolation and the reduced availability of staff presented by the realities of the pandemic brought about significant challenges to the Dermatology Outpatients Department at Basildon University Hospital, part of Mid and South Essex NHS Foundation Trust. Before the pandemic, the service was already under pressure with over 200 two-week-wait (2WW) referrals per week. 

Open Medical and Basildon University Hospital worked together to adapt the department’s use of the Pathpoint eDerma software, a smart triage, and teledermatology technology, to deal with the growing backlog of patients awaiting treatment while reducing any unnecessary appointments for face to face clinics.


per year saved due to reduced locum costs and increased staff efficiency.


of patients reviewed within 24 hours. 


referrals reviewed remotely without the need for an appointment with the consultant.

To keep reading how Basildon University Hospital achieved its digital transformation, download the case study below.

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