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Digitally Transforming Care at One of the World's Top 10 Best Specialised Hospitals

Optimising referral management and digital PROMs capture across 15 specialities and more than 50 pathways.



The Royal National Orthopaedic Hospital (RNOH), ranked 9th globally in orthopaedic care, faced challenges in managing patient referrals and demonstrating patient outcomes.

Open Medical provided RNOH with a centralised referral and Patient Reported Outcomes Measures (PROMs) tracking system for 15 specialities. Key features included streamlined referral management, real-time PROMs data capture, customisation for specialities, and continuous support.

The solution significantly improved care efficiency, patient and staff satisfaction, and achieved substantial cost savings. RNOH's global reputation as an orthopaedic care leader was further reinforced through better outcomes tracking and research capabilities.


Managing 20, 000 annual referrals, often highly complex cases, was challenging due to legacy processes.

Multiple non-communicating electronic systems and inefficient paper-based processes were in place.

Standardised triage procedures were lacking, and collecting patient outcomes data was difficult.

Researching and validating complex interventions was time-consuming and challenging.

To keep reading about how the Royal National Orthopaedic Hospital optimised their referral management and digital PROMs please download the case study below.

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